FAQ's

Frequently Asked Questions

How can I contact Victory Products?

You can reach our customer support team anytime at victoryproducts12@gmail.com. We’re always happy to help with orders, product questions, or anything you need.

Do you ship worldwide?

Yes, we proudly ship worldwide.

Where do you ship from?

All orders are shipped directly from our trusted suppliers in China.

Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order.
After this time, changes cannot be made—but you’re welcome to return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major payment methods, including:

  • VISA
  • Mastercard
  • AMEX
  • PayPal
  • Apple Pay & Google Pay (if enabled in Shopify Payments)

When will my order be processed?

Orders are processed Monday to Friday.
Please allow 1–3 business days for processing. During peak periods (holidays, sales), processing times may be slightly longer.

How long does delivery take?

Our standard delivery time is 2–4 weeks, depending on your location.
We will email you tracking information as soon as your order has been shipped.

What if I don't receive my order?

If your order has not arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs or import taxes?

Prices on our store are tax-free in GBP, which means customs or import duties may apply depending on your local customs office.
These fees are the customer’s responsibility and are not covered by us.

How do I return an item?

To start a return, please email us at victoryproducts12@gmail.com.
We’ll guide you through the process step-by-step.

What if the item I received is defective, damaged, or incorrect?

If you receive a faulty or incorrect item, please contact us immediately at victoryproducts12@gmail.com with:

  • Your order number
  • Photos of the item(s)
  • Description of the issue

We’ll resolve it as quickly as possible with a replacement or refund.

When will I receive my refund?

Refunds are issued to your original payment method.
Your bank may take 7–10 business days after we process the refund to post the credit to your account.